Refunds

Thank you for shopping at LuluLocal! If you are not entirely happy with your purchase, we’re here to help.

Please contact us within 14 days of receipt to let us know and we will happily arrange a substitute or refund.

Terms & Conditions

These Terms & Conditions (“the Terms & Conditions”) govern your (“the User”) use of LuluLocal (“the Provider”) website located at the domain name https://www.lululocal.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms & Conditions set out in this legal notice.

The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

ELECTRONIC COMMUNICATIONS By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-COMMERCE & PRIVACY The Website sells various products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties.

Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

CREDIT CARD ACQUIRING – PAYMENT GATEWAY Credit Card Transactions are acquired by Virtual Card Services a registered systems operator and payment gateway in South Africa. Card Holders may go to http://website.vcs.co.za/customer-info/general-security to view Virtual Card Services security policy.

REFUND AND RETURN POLICY The provision of goods and services is subject to availability.

Whilst the Provider strives to ensure that stock levels are 100% accurate, this may not always be possible. In the event of a product being out of stock, the Provider will offer the User an equivalent product, notify the User how long it will take for new stock to arrive, or refund the User in full within 14 days.

Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [email protected].

UPDATING OF THESE TERMS & CONDITIONS Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms & Conditions from time to time. Changes to these Terms & Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms & Conditions at the Website for changes or updates.

The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms & Conditions, including such changes or updates.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS Provider provides certain information on the Website. Content currently or anticipated to be displayed on this Website is provided by the Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyrights of the Provider, its affiliates or subsidiary, or any other third-party owner of such rights (“the Owners”) and is protected by South African and international copyright laws.

The Provider reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms & Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

LIMITATION OF LIABILITY The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

PRIVACY: CASUAL SURFING The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon.

CHOICE OF LAW This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal, is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms & Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Gauteng High Court in the event of any dispute. If any of the provisions of these Terms & Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms & Conditions, and the remainder of these Terms & Conditions shall continue in full force and effect.