Contact Us

You do need to create an account to conclude your transaction. However, you can choose to do that before you start the purchase process or wait until checkout where you will be prompted.

We would love to stay in touch and update you on new products, special offers and promotions that you wouldn’t want to miss! Please click this link [….]and we’ll add you to our subscriber list.

No problem at all, leave the ‘Subscribe to newsletter’ boxed unticked when creating your account. Alternatively, if you have ticked it in error, the next time you receive a newsletter from us simply scroll to the bottom of the newsletter and click on the ‘Unsubscribe’ link.

Our delivery fee varies depending on where your parcel is being delivered to. Being Joburg based, our Gauteng delivery fees are lower than the rest of the country.

We wish we didn’t have to charge a delivery fee but they are levied as a direct outsourced cost incurred by us to get your parcel to you. You are in effect paying for the cost of your own fuel, time and convenience that you are not having to spend in driving to and from a store and spending time selecting your goods and, in situations where the goods are a gift for someone else, then driving it to their delivery address.

We accept Master and Visa credit card and EFT payments via our secure payment gateway.

Your credit card details are secure with us. We use WooCommerce integrated with PayFast, which ensures all transactions are encrypted and processed in compliance with the highest security standards. No card details are stored on our servers, providing an additional layer of safety.

You will receive email confirmation that your order has been packed and despatched. If it is being delivered by The Courier Guy, you will also receive a tracking number and link for you to track the progress of the delivery.

You are welcome to collect your order from our studio in Parktown North at no charge. Please ensure that you select the ‘Click & Collect’ option at checkout and we will notify you as soon as it is ready for collection.

Goods can be collected Mondays to Fridays between 09h30 and 16h00.

You can cancel your order by emailing us on [email protected]. We will happily refund you for your purchase less a 7,5% handling fee which are the charges levied by the bank to refund the transaction. In situations where your order has already been dispatched with the courier, the courier charge will also be deducted from your refund.

You can change your delivery address on the checkout page prior to concluding your transaction or if you have incorrectly entered the delivery address details and already concluded your transaction, you can change them by emailing us on [email protected]. If we have already despatched your order to the incorrectly provided address, we will unfortunately have to charge you a 2nd delivery fee as the courier levies a return and re-route charge for incorrect addresses.

Yes! We are able to facilitate delivery to most countries in the world. Please contact us for an accurate quote as the cost varies depending on where the goods are going, their value and the size and weight of the parcel. We will also be able to advise you on restricted goods and estimated custom duties.

Gauteng, KZN, Limpopo and Free State main centre deliveries are usually 24 to 48 hours. Eastern & Western Cape main centres are 2 to 3 days with the rest of the country’s small towns and outlying areas being 2 to 5 days, depending on where they are situated. Please email us on [email protected] for more accurate estimations for small towns.

If the contents of your parcel are in any way damaged when you receive them, please let us know immediately and we will replace them straight away at no cost to yourself. Goods ordered in error or in incorrect sizes can be exchanged with pleasure. Any additional and/or applicable courier charges will however be for your account.

You are welcome to build your own gift box via the online store by selecting the goods you would like us to include from our various product categories. Should you wish to include a product that we don’t stock, please contact us on [email protected] and we will let you know if we are able to assist.

We are an on-line store and unfortunately don’t have retail outlets for customers to visit, view and purchase our products

We offer a full corporate gifting service which includes curating gifts to suit your brief, sourcing of unique and custom items, large scale packing and distribution. We are also able to brand or personalise certain gift items as well as elements of our gift packaging.

Yes of course! There are many different ways to incorporate this into your gifts, chat to us to explore the best options for your particular brief.

Bulk pricing depends on volumes and the types of products in your gifts. Wherever possible, we are happy to pass supplier discounts onto our clients.

We are extremely mindful of the environment in our product selection process and packaging materials are an important criteria for us when assessing products that we wish to stock. Our actual gift box packaging elements are all either re-usable, recyclable or compostable.